M&S has been struggling to contain the cyber incident throughout the week after customers reported problems that made payments and delays to orders last weekend.
On Tuesday (April 22), the High Street retail giant apologized to buyers, since he confirmed that he had to make “minor and temporary changes” to the operations of his store to protect customers and business.
– M&S (@Marksandspencencer) April 23, 2025
As a result of the cyber incident, M&S is a payment without contact without contact, s and there are bone interruptions to click and collect orders.
M&S makes pauses online and applications after a cyber attack
Now M&S has revealed that he has stopped all orders through his website and applications.
An M&S update pic.twitter.com/psbighjtmy
– M&S (@Marksandspencencer) April 25, 2025
A spokesman, through a publication about X (previously Twitter), said: “As part of our proactive management of a cyber incident, we have made the decision to pay orders through our websites and applications of M&S.com.
“Our product range remains available to navigate online.
“We really regret this incidentality. Our stores are open to welcome customers.
“We informed Customs on Tuesday that there was no need for measures.
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“That is still the case, and if the situation changes, we will let them know.
“Our experienced team, with the support of the main cyber experts, is working extremely hard to restart online and applications purchases.
“We are incredible grateful to our clients, colleagues and partners for their understanding and support.”
At this current moment, the application still seems to have problems.
