The “kindness” initiative of Croydon Health Services NHS Trust aims to reduce violence, abuse and harassment towards the staff of the hospital and community site.
The campaign, led by the team of diversity and inclusion of equality and the nurse and the council led by AHP, highlights the importance of kindness in maintaining a safe and affectionate environment for patients and staff.
He has surprising images and personal stories of NHS personnel who have been victims of verbal and physical abuse.
The initiative occurs in constantly high risk response of verbal and physical abuse faces the NHS personnel, after the COVID-19 pandemic.
The last survey of the NHS personnel revealed that more than 30 percent of the 4,800 employees of the trust had personally experienced bullying, bullying or abuse in the work of patients, service users, their relationships or other members of the public in the last year.
Almost 20 percent of the staff reported having experienced physical violence, with security teams that attended more than 3,500 incidents in the Hospital of the University of Croydon, the same period.
This is equivalent to at least minimal in incidents every day, many of which imply hostility towards those who care for patients.
Matthew Kershaw, executive director of Croydon Health Services and the health leader based on the place of the municipality, said: “Our staff dedicates their lives to take care of others, under immense pressure.
“This campaign is a call for patients, their loved ones and the broadest public to remember that kindness is important to use our services.
“We are simply asking people to treat our teams with the respect they deserve, no one should go to work for fear of violence or harassment.”
The campaign also seeks to address the need to improve relationships between staff and ensure that colleagues behave kindly with each other, addressing any case reported harassment and harassment.
Sophia, a patient location at the Hospital of the University of Croydon who has worked at the Trust for 17 years, shared her experience of a series of abusive incidents of a public member last year.
She said: “Even now, bad memories persist.
“I remember the duration of that time, just think about coming to work would cause a feeling of fear.
“I remind Myelf that he was just a person, and that there are so many others who need and appreciate our care.”
Dr. Arani, a consulting neurologist, also shared her experience recently with a patient in one of her clinics.
She said: “I always effort me to provide compassionate and respectful attention, only in difficult consultations.
“Patients fill me with amazement: most quickly are the child, just when it comes to immense personal stress, and I really value the trust they put in us.
“However, respect must go both ways: a safe and support environment is essential for effective attention.”
The “kindness matters” aims to raise awareness and encourage respectful behavior, using the experiences of narrators and surprising images to highlight the difference that positive behavior can do.
The trust is committed to ensuring that the personnel feel safe, valued and respected, and encourages them to inform any incident as soon as possible to allow appropriate actions to be tasks.
This includes the consideration of removing the attention of those who show inappropriate behavior.
Trust also sacrifices a variety of well -being support to those who have a leg subject to any violence or abuse.
