Marks and Spencer (M&S) say that it has a leg that deals with a “cybernetic incident” that affects some of its services in recent days.
The United Kingdom retailer said that his click and collection service has been affected by technical problems along with his ability to raise contact without contact, and many customers resort to social networks to complain about delays.
The executive president of M&S, Stuart Machin, apologized to customers in a note on Tuesday.
He said that the company had been forced to make small temporary changes to store operations “to protect you and our business.”
“It is not necessary to take any measure at this time and if the situation changes, we will notify him,” he said.
The notice said the company was working to solve some “limited” delays to click and collect orders.
It occurs after some buyers complained over the weekend about the problems, which also include not being able to wear gift cards or coupons in stores.
A person described problems as a “total failure for customers” in an X publication.
“A simple message to customers to save a trip would have worked a gift,” they said.
