P & O CruisesP & O Cruises has apologized with almost 1,900 passengers for canceling one of its cruise ships because the reconditioning of a ship was not complete.
Aurora had to leave Southampton on Monday afternoon on a three -day trip to Zeebrugge, Belgium, but the passengers received an email on Sunday saying that he could not navigate.
Stacey Pinhorne, who had to navigate, told the BBC that it was “very missing”, and that the company should have given more notice.
P & O Cruises said its customers would recite a complete refund.
Up to 1,874 passengers are affected by the canelation, but they found themselves unable to speak with the staff of the cruise line since their customer service officers closed on Easter Sunday.
Mrs. Pinhorne and her friend, Kim, reserved a week off to celebrate their 50th birthday on the trip.
She said it was “quite shock” to receive the company’s email 24 hours before they were due to the Board.
“At the beginning, I thought:” Is it a joke? Is it a spam email? How do I know if this is true? “
“Even the day before receiving an email that said:” One day until your vacation, make sure you have registered “… so there was no warning that there could be any problem.
“We are rushing for a moment that a readjustment happened.”
He added that “he would not rush to reserve with them again.”
Stacey PinhorneA P & O Cruises spokesman apologized for the cancellation of the cruise, which attributed it to the reconditioning delay.
They added: “We appreciate how disappointing this is for our guests who were reserved to travel.
“All guests will receive a complete refund and a future cruise credit or 20% or money paid.”
Aurora is currently in Rotterdam in the Netherlands as its readjustment continues.
His next cruise is scheduled to leave Southampton on Thursday.
