Welsh couple stranded after being let off packed GWR train for air

The passengers of the train were “distressed” and “confused” when the driver of a full train encouraged them to go out at a station for a little fresh air, just to leave without them.

Trevor Greenfield, 74, and his wife, Eileen, 68, were among the group of eight passengers stranded in Swindon, after approaching the train from London Paddington to Carmarthen.

“People were distressed, confused and amazed,” said Greenfield, from Barry in Vale de Glamorgan. “It is worrying and disappointing that the driver has not made any announcement that the train leaves.”

Great Western Railways apologized for the discomfort caused.

Mr. and Mrs. Greenfield approached the train from London to southern Wales on April 10, but found him full of passengers because two previous trains had canceled the state.

They had to stand with another 10 in hot and narrow conditions for about an hour until the train stopped in Swindon and delayed for about 15 minutes.

Greenfield said the driver announced that he would organize that the train guard opened so that they could leave and make the wait for fresh air.

He said that a group of eight people got off and stopped one meter from the train, waiting for them to tell him when to return.

But around 17:30 BST, without announcing, the train doors closed and starts.

“As a group, we were horrified and in a state of shock that was moving away. People began to shout and greet the guard that was a distance,” Greenfield said.

The couple had also left their clothes, medications and value objects that contained the suitcase for a four -day break in London on the train.

They were possible to obtain a Swindon train to Cardiff, where their daughter led Barry to pick them up, and met with their luggage.

Greenfield has filed a formal complaint with GWR, describing it as a “long, stressful and worrying.”

Another passenger, Liam Svensen, 23, said the incident had been “disappointing and unacceptable.”

“There was no announcement that told us to go to the train. It was very out of service,” he said.

Hey added that if his work did not return to the train before he retired, he could have lost the work tools worth £ 3,500.

A GWR spokesman said: “We would like to apologize to the customers affected by the interruption on Thursday afternoon. To help keep the trip in motion, the Paddington train to Carmarthen 16:18 to Carmarthen made an unchanging stop on the board.

“Duration The stop, the doors opened. Our station already board the teams carried out the necessary controls before the train was sent safely.

“We understand that some customs did not address the duration of the train this time, and we regret the discussion that this caused.”